ARC Adult and Pediatric CPR/AED Full Instructor Queen of Hearts CPR Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)

Calls involving mental health challenges are rapidly increasing & agencies are adopting a more proactive response. This one-stop class provides the base of knowledge needed to be combined with active exposure to calls. Students will be shown how to define and recognize various mental illnesses. We will cover suicidal ideation, the four common types of (more…)

Through this course, the call-taker will be guided through communication with various types of despondent callers, including adults, youth, and the elderly in crisis. Information will be shared to establish an understanding of suicidal erosion, warning signs of suicidal ideology, and the PLAID PALS clinical assessment tool. The course will go in-depth into active listening (more…)

Course Information: The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call. Instructor:  Tony Harrison   Special Instructions Dress Code: (more…)

ARC Adult and Pediatric CPR/AED Full Instructor Queen of Hearts CPR Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)

This basic TERT training course is designed to train experienced 9-1-1 telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed. Required: Minimum of two years as a public safety telecommunicator Must be currently employed with a 9-1-1 public safety agency: Police Department Sheriff’s Office (more…)

One of the essential components of establishing a viable Telecommunicator Emergency Response Taskforce (TERT) program is to identify and train individuals who will be designated as Team Leaders. Under provisions of the APCO/NENA Standards for TERT Deployment, each deployed team should be accompanied by a Team Leader. Required: Minimum of two years as a public (more…)