6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
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Classes for Telecommunicators

Current Classes

NENA Tactical Dispatch for the Telecommunicator

*This class is a live, virtual training being offered online*

In today’s communication centers, the need for Tactical Dispatchers is increasing. Agencies are sending their 9-1-1 Telecommunicators into field situations to staff communications vehicles for a variety of incidents. In this course, Telecommunicators will be given information on tactics and resources used in the field. This hands-on, interactive workshop will allow participants to learn new methods, discuss changing trends, and practice with exercises and group discussions. Topics will include: How ICS & NIMS apply to Tactical Dispatching, on scene roles and responsibilities, proper use of common field communication technology, mutual aid for Emergency Communications and continued education & training.

Date/Time:
June 25, 2021, 8:00am – 5:00pm
Cost: Free


Healthy Center 9-1-1 Creation

*This class is a live, virtual training being offered online*

HC911, created by HeroLight Training Founder Tracy Ertl, is a step-by-step guide to total 911 center rejuvenation. Controlling negativity & lifting morale within the agency leads to healthy retention, recruitment, longevity & staff happiness. Attendees will learn the 4 HeroLight Steps to achieving this dynamic culture shift. Physical & mental health strategies; camaraderie building activities; & critically necessary information on diversity and generational communication techniques will all be covered. You are going to love your 9-1-1 center. Supervisors, directors and line staff should consider attending together.

Date/Time:
June 29, 2021, 8:00am – 5:00pm
Cost: Free


Bully Proofing the 9-1-1 Center

*This class is a live, virtual training being offered online*

In this center-changing class, bully types & approaches will be taught so attendees can identify bullying behavior within their center & within themselves. We will train on the psychological origin of this behavior and triggers for it within a 9-1-1 center. This class is appropriate for teams to attend together from line personnel to directors. Bully Proofing is everyone's responsibility. The healthiest agencies start by bully proofing new team members still in training. We will train on the steps for breaking the bully cycle and specifics on how to work one-on-one with a bully as well as the survivor to proof the future. Included within this course are Texas specific bullying statistics.

Date/Time:
July 27, 2021, 8:00am – 5:00pm
Cost: Free


Training Officer Refresher

*This class is a live, virtual training being offered online*

Communication training officers need to be rejuvenated every 2-5 years to retain their effectiveness and passion for the mission! 

Our refresher empowers and supports training professionals with a personal assessment of accomplishments to date, as well as a review of any struggles. All roles and requirements of modern trainers will be reviewed. With the support of instructors and the training community of the class, attendees will dive into the THRIVE FIVE - HeroLight's combatant to trainer burnout. 

This course is appropriate for newer as well as seasoned trainers, as well as training supervisors looking for ideas to refresh their own team. 

Date/Time:
July 28, 2021, 8:00am – 5:00pm
Cost: Free

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