6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Classes for Telecommunicators at all levels

Current Classes

Survive & Thrive: Comprehensive Stress Resilience Training

*This class is a live, virtual training being offered online*

From The 9-1-1 Training Institute:

What you’ll gain:

  •  Fascinating and empowering new insights to master acute, traumatic, and chronic stress, Compassion Fatigue AND The Sleep/Stress Dynamic
  • Extraordinary conversation with your 9-1-1 peers about the life you share and how to make it better for everyone’s sake • Personal skills and tools you can build into your daily life to prevent and manage these negative stress impacts
  • "In-the-moment” strategies to manage your distress (and the caller's!) during 9-1-1 calls ranging from the most annoying to most potentially traumatic
  • A fresh and more encouraging Big Picture of your profession and a personal game plan for you as a person and professional to live and enjoy your life to the fullest

You’ll also discover tools to build great 9-1-1 relationships: 

  • Recognize and the Stress-driven Toxic Relationship Dynamics that drive workplace conflict, damage morale, and poison relationships 
  • Learn how to conquer these toxic dynamics to create a 9-1-1 Culture of Respect by using keys to healthy team functioning
  • Apply new skills and insights to help you shape healthier relationships in your PSAP and at home

About the Instructor:

Jim Marshall, M.A., L.L.P., is the Director of the 911 Training Institute and a leading voice in the 9-1-1 industry for dispatcher wellness. He has been a licensed mental health professional for over 30 years. Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.

December 7, 2021, 8:00am –
December 8, 2021, 5:00pm
Cost: Free

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