6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Classes for 9-1-1 Emergency Communications

Current Classes

Hope in the Midst of Chaos: The Las Vegas Shooting Story

*This class is a live, virtual training being offered online*

Quiet turned to terror the evening of Oct. 1, 2017 at the Combined Communications Center of Las Vegas. A lone gunman had opened fire on the Route 91 Harvest Music Festival, on the famous Las Vegas Strip, where 22,000 concert-goers were in attendance. Calls poured into the center as people were running for their lives.

From gunshot wounds to trample victims, misinformation to scene safety issues, Matt discusses his experience that evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit and determination, the Las Vegas Fire telecommunicators put together the largest fire and medical response Las Vegas has ever seen, and ensure that everyone who they came into contact with, found hope in the midst of chaos.

July 13, 2020, 8:00am – 5:00pm
Cost: Free

SAFVIC for Telecommunication Professionals

The true first responders in any emergency are the telecommunication professionals, whose primary objectives are to respond to calls appropriately, and ensure victim and officer safety. The Sexual Assault &  Family Violence Investigator Course for Telecommunication Professionals (SAFVIC for TCPs) is designed to provide 911 call-takers across the state with the tools they need to effectively identify and facilitate sexual assault and family violence calls.

The curriculum will include the following topics:

Statistics and History of Sexual Assault and Family Violence
Dynamics of Family Violence, Sexual Assault, Stalking, and Human Trafficking
Special Topics: FV/SA Against People with Disabilities and/or Adults Later in Life, FV/SA in the Military, and Violence in Immigrant & Tribal Communities
Understanding Victims & Safety Planning and Protective Orders
Liability and Evidence in 911 Calls
Best Practices
State and Federal Laws

This class has been canceled


More Information about the class »

July 22, 2020, 8:00am – 5:00pm
Cost: Free

TTY #3812

*This class is a live, virtual training being offered online*

This course will prepare 9-1-1 call takers to effectively and properly process emergency calls from persons using a TDD/TTY, one of the many relay service technologies, or another device for the hearing impaired. It will also provide general knowledge of the Deaf Culture as well as the Americans with Disabilities Act (ADA).

July 23, 2020, 8:00am – 12:00pm
Cost: Free

A Helping Hand: Peer Support for Your Communications Center

*This class is a live, virtual training being offered online*

We are the FIRST responders. Call after call, day after day, we listen to people experience the worst day of their entire lives. But at the end of that day who takes care of us and who do we turn to? Learning to take care of each other is crucial in our industry. Therefore, having the tools and resources at hand when your team is in crisis or after a critical incident can make a huge difference in the health and well-being of your center. In this class, through instruction, hands on exercises, and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills, and compassion fatigue. Taught by Tina DeCola from Las Vegas Fire and Rescue.

July 28, 2020, 8:00am – 5:00pm
Cost: Free

Spanish for Telecommunicators

This course introduces emergency telecommunicators to a basic level of Spanish to assist them in the initial processing of taking calls from Spanish speakers.

August 4, 2020, 8:00am –
August 6, 2020, 5:00pm
Cost: Free

Professionalism in the Workplace

From Elite Public Safety Training:

Discover who you are, set yourself apart and find your direction!

  • Know who you are and where you are going
  • The power of optimism – getting rid of negativism
  • We ARE Professionals – related expectations

About the Instructor:

Dr. Gene Smith is a nationally recognized keynote, motivational speaker and educator. He is the founder and CEO of Elite Public Safety Training & Consulting. He is the former Chief of Staff for Williamson County Emergency Communications in Georgetown, Texas. gene speaks at a number of conferences and symposiums each year, as well as conducting in-service classes and workshops for various agencies across the country. He has a genuine love and respect for those dedicated to Public Safety. his dynamic and oftem humerous approach is one of encouragement, motivation, and inspiration.

August 11, 2020, 8:00am – 5:00pm
Cost: Free

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