6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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A Victim’s Plea; Meeting Expectations

Nathan Lee, founder and President of the Denise Amber Lee Foundation join forces with an industry professional to tie together the elements of the Denise Amber Lee tragedy. Students learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communication center. 

The Denise Amber Lee Foundation was founded by Denise’s loving husband, Nathan, who sought changes to a 9-1-1 system that failed her that day. The Foundation’s Mission Statement is to promote and support Public Safety, through uniform training, standardized protocols, defined measurable outcomes, and technological advances to 9-1-1. Our vision is to be the emotional driving force for changes to the 9-1-1 system in order to minimize human error. We envision a time when a citizen’s first call for help will be answered by a state-of-the-art 9-1-1 call center staffed with dedicated and highly trained professionals.

Date/Time:
May 26, 2022, 8:00am – 5:00pm

Cost: Free
Hours: 8

Topic:

Audience:

Instructor:
Nathan Lee

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Pamela Frisk at pfrisk@capcog.org or 512-906-6097

Continuing Education Credits:
8

Course ID: 33066

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