6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Active Threat

From Hero Light:

Active Threat is designed to bring students face-to-face in a controlled environment with a multitude of active threat call scenarios faced by communication centers around the world. Students will learn what to ask and how when calltaking; dispatchers will be taught how to prioritize incoming information during this most unusual call type. Managers and directors will be provided with sample active threat policy and procedure documents to augment existing policy or implement new. Students will explore past & recent events, drawing from the in the trenches perspective of communications personnel who have worked and/or survived the ultimate test of resources and resilience. Attendees will have the opportunity to work with Las Vegas active shooter survivor, Bryce Wellman (Texas-based telecommunicator). 

In addition, pre-emptive resilience training to aid team survival will be provided by Austin-based trauma therapist & specialist, Rebecca Hubbard. A must for all teams. 

About the Instructor:

Dispatcher Tracy C. Ertl has dedicated 26 years to public safety communications, working as a communications supervisor for the last decade at Brown County Public Safety Communications, a consolidated 911 center in Green Bay, Wisconsin.  Tracy has served thousands of public safety students as a devoted APCO Adjunct Instructor, presenting nationally and internationally. She is also Publisher at TitleTown Publishing, a mainstream publishing house specializing in survival and police titles. Tracy founded HeroLight as a training company built to bring out the hero and happy in all people.

March 24, 2020, 8:00am – 5:00pm

Cost: Free
Hours: 8



Tracy Ertl

Special Instructions:

When space allows, we can open the class up for outside agencies to attend for a fee of $150.00. Non-member agencies may contact Veronica Neal at 512-916-6097 for availability.

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right (you’ll have to be let in this door). Follow instructions on signage. If there is no sign, use the phone on the wall to dial ext. 6004 for entry and/or further instructions. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 27517

Register Now

March 17, 2020

There are 18 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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