6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Applying Emerging Technology

*This class is a live, virtual training being offered online*

HeroLight recognizes there has never been a more exciting time to be apart of public safety communications! A large part of that excitement comes from the application of emerging technology in our life saving industry. Students will explore all known emerging technology to include NEXT Generation 911, center equipment changes, the transfiguration of modern CAD systems, and interfacing with responders for both large and small centers. Class will provide new and seasoned telecoms, to also include management with a working knowledge of technology terms, functions; the latest and greatest technology available. This course will be helpful to all employees, both those comfortable with technology as well as students who find it difficult. The ENP process will also be explained with the course designed to augment the learning that takes place in achieving that industry designation. 

March 18, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8



Tracy Ertl & Rhonda Braudis

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


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For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 30148

Register Now

March 11, 2021

There are 28 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

I need to cancel