6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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Best Practices of a Successful CTO: Training the Adult Learner

This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.

The Denise Amber Lee Foundation was founded by Denise’s loving husband, Nathan, who sought changes to a 9-1-1 system that failed her that day. The Foundation’s Mission Statement is to promote and support Public Safety, through uniform training, standardized protocols, defined measurable outcomes, and technological advances to 9-1-1. Our vision is to be the emotional driving force for changes to the 9-1-1 system in order to minimize human error. We envision a time when a citizen’s first call for help will be answered by a state-of-the-art 9-1-1 call center staffed with dedicated and highly trained professionals.

Date/Time:
May 27, 2022, 1:00pm – 5:00pm

Cost: Free
Hours: 4

Topic:

Audience:

Instructor:
Matt Grogan

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Pamela Frisk at pfrisk@capcog.org or 512-906-6097

Continuing Education Credits:
4

Course ID: 33068

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