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Confronting the Toxic Telecommunicator

*This class is a live, virtual training being offered online*

Public safety professionals are recognizing a common problem in agencies throughout the workplace: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow team members and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually providing service to customers. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees’ due to management’s apparent inability to hold them accountable for their actions.

This is not a traditional leadership course. This course will introduce public safety leaders to strategies for confronting this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that so many toxic employees demonstrate an obvious willingness to challenge agency efforts to hold them accountable.

About the instructor:

Matt Dolan is a licensed attorney in the State of Illinois, who specializes in training and advising public safety agencies in matters of legal liability. His training focuses on helping agency leaders create sound policies and procedures as a proactive means of minimizing their exposure to costly liability.

Date/Time:
March 11, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8

Topic:

Audience:

Instructor:
Matt Dolan

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

ONLINE
x
x, Texas 0

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:
8

Course ID: 30032

Register Now

Deadline:
March 4, 2021

There are 26 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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