6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Fine Tuning Dispatching & Calltaking

*This class is a live, virtual training being offered online*

Fine tuning dispatching and calltaking is an ongoing process for public safety 911 professionals and part of the continual reinventing of ones self in a long, impactful career. This course is broad spectrum and appropriate for several dispatch categories, including: new telecoms; existing telecoms hoping to learn the latest techniques; progressive trainers to gain teaching ideas; supervisors or managers seeking a fix-it for baseline skills. Using tremendous caller, responder and dispatch audio, attendees will dissect great calls and actively work with instructors to formulate excellent CAD notes and dispatch response. Students will learn the 10 Do's of Dispatching and the 10 Do's of Calltaking. This course is constructed to not only help new employees but to reinvigorate seasoned dispatchers as well as re-sharpen those who have been gone on a leave or re-entering the industry. 

February 4, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8



Tracy Ertl, Rhonda Braudis & Bryce Wellman

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


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For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 30145

Register Now

January 28, 2021

There are 16 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

I need to cancel