6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Foundations of Emergency Mental Health Dispatching

*This class is a live, virtual training being offered online*

From The 9-1-1 Training Institute:

Jim Marshall has created this one-day Foundations of EMHD course to equip 9-1-1 Pros with the core EMHD knowledge they need to immediately boost their confidence and performance with at-risk callers. EMHD is:

  •  A new Science-Driven Best Practice that empowers 9-1-1 Pros with the knowledge and tools they need for optimal response to callers with mental illness and suicide
  • Boosts dispatcher ability and confidence in managing these high-risk calls
  • Incorporates resilience training to optimize the 9-1-1Pro’s real-time response during high-stress calls
  • Avoids "cookie cutter" solutions and allows dispatchers to think creatively using their own unique style with each unique call guided by good science.

9-1-1Pros participating in this day of training will:

  • Discover the "EMHD MindSet": a set of key insights about callers-at-risk that fosters strong alliances, better cooperation, and less risk of violence on scene
  • Practice the "EMHD SkillSet" to regulate psycho-physiological distress, rally best thinking, help the caller, AND protect dispatcher resilience
  • Gain strategies to de-escalate the caller’s Mental States that can fuel worse outcomes
  • Get prepared to boost confidence and decrease anxiety relating to high-risk callers

About the Instructor:

Jim Marshall, M.A., L.L.P., is the Director of the 911 Training Institute and a leading voice in the 9-1-1 industry for dispatcher wellness. He has been a licensed mental health professional for over 30 years. Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.

November 18, 2020, 8:00am – 5:00pm

Cost: Free
Hours: 8



Jim Marshall

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


x, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 29460

Register Now

November 11, 2020

There are 16 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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