6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


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NENA Advanced Fire & EMS Dispatching

*This class is a live, virtual training being offered online*

NENA Advanced Fire/EMS Dispatch is an eight hour course designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers. In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision making skills in regards to these incidents, or provide important and timely information. This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment. Much of their experience will be law enforcement based—a discipline that, although related to fire/ems dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.

Through this course, Dispatchers will not only be able to learn vital information about fire and ems dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgement when operating as fire and ems dispatchers.

Date/Time:
January 28, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8

Topic:

Audience:

Instructor:
NENA Instructor

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

ONLINE
x
x, Texas 0

For Questions:
Contact Veronica Neal at vneal@capcog.org - (512) 916-6097

Continuing Education Credits:
8

Course ID: 30027

  • This class has been canceled

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

I need to cancel