6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


NENA Change Management in 9-1-1

*This class is a live, virtual training being offered online*

Do you believe that the only constant is change? That seems to be the way in public safety today. The term “change management” has been popping up almost as frequently as Next Generation over the past few years. Not coincidentally, Next Generation 9-1-1 is has spurred a need for change management.

In an industry where technology is changing rapidly, it is vital that we ensure our staff understands the change that they will inevitably encounter and provide everyone on your team with the tools they need to make the change effective. Although the technology is the first thing everyone is talking about, managing the people through the change is a vital part of any successful implementation. It is not just technology changing or implementing procedures, protocols, to new management processes. This course provides the attendee with basic strategies for dealing with change. The course also provides you with ideas about how to effectively and successfully manage change within in your organization.

February 12, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8



NENA Instructor

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


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For Questions:
Contact Veronica Neal at vneal@capcog.org - (512) 916-6097

Continuing Education Credits:

Course ID: 30029

Register Now

February 3, 2021

There are 27 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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