6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


One Badge: Galvanizing Emergency Response

From The Healthy Dispatcher:

The 911 system is the backbone of Emergency Response. The power and diversity of this system is often championed and praised, critiqued and ridiculed. From the outside, the 911 process looks simple, but it’s for from it. Participants will leave this class with a comprehensive understanding of dynamics making up the 911 system, informed to weaknesses inside the 911 system, given tools to fight division and build unity in their local Emergency Response system, and given tools for building a lasting legacy.

In this training class, participants learn proven ways to:

  • Comprehend the multiple and complex levels of Emergency Response
  • Understanding the detriments of a fractured 911 system
  • Harness the power of Pride and Ego
  • Build relationships and strategies for a “One Badge” mindset

About the Instructor:

Captain Jeremy Hill has served in a First Responder capacity since 1999.  He currently serves as Co-Manager of the consolidated 911 center in Amarillo, TX.  Under his direction, staffing has rebounded from a 40% deficit to a 100% fully staffed roster. Working through the ranks of the Amarillo Fire Department (AFD), Captain Hill performed duties in the communications center as a Dispatcher and Call Taker.  As a Lieutenant he oversaw the transition from a uniformed dispatch center to a civilianized center.

Captain Hill also leads the Critical Incident Stress Management team at his 911 center and at the Regional level.  Employee health and wellness are core values he champions at all times. From massage chairs, decompression rooms to therapy birds, he isn’t afraid to challenge the status quo of “we’ve always done it that way”.

January 21, 2020, 8:00am – 5:00pm

Cost: Free
Hours: 8



Capt. Jeremy Hill

Special Instructions:

When space allows, we can open the class up for outside agencies to attend for a fee of $165.00. Non-member agencies may contact Veronica Neal at 512-916-6097 for availability.

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right (you’ll have to be let in this door). Follow instructions on signage. If there is no sign, use the phone on the wall to dial ext. 6004 for entry and/or further instructions. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 27353

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