6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


The Power of 9-1-1 Peer Support

When the combo of stress from work and home piles up, even the best and most seasoned dispatchers can struggle. And more and more of our PSAPs have experienced major traumatic experiences they just didn’t know how to face. But what happens when you, as a PSAP family, are prepared to come alongside each other as you travel through these hardships?  You can prevent burnout, improve morale, and help your peers feel encouraged and desire to stay on board.

Whether your agency is planning to build a Certified Peer Support Program or not, this introductory course is a great way to learn about the critical basics and benefits of peer support.

Here’s what you’ll experience in this unique course…

  • Learn the importance and power of 911 Peer Support for the dispatcher and the center's daily life together
  • Discover how practicing Peer Support can decrease toxic, draining gossip and boost more positive energy in the comm center
  • Understand the benefits & limitations of lay peer support, what it is and what it is not
  • Clarify the critical importance of confidentiality and how to honor it in complicated situations
  • Learn when & how to refer and guide peers to professional assistance  

About the Course Instructor

Jim Marshall, M.A., L.L.P., is the Director of the 911 Training Institute and a leading voice in the 9-1-1 industry for dispatcher wellness. He has been a licensed mental health professional for over 30 years. Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.

June 17, 2022, 8:00am – 5:00pm

Cost: Free
Hours: 8



Jim Marshall

Special Instructions:

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Pamela Frisk at pfrisk@capcpg.org or 512-916-6097

Continuing Education Credits:

Course ID: 33069

Register Now

June 10, 2022

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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