6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Public Safety Managers & Supervisors Leadership Development Program

*This class is a live, virtual training being offered online*

This in-depth leadership development program provides participants with effective management and supervisory skills essential for success in today’s challenging public safety environment. Practical examples are presented to public safety organization leaders of all ranks, sworn and civilian, to illustrate successful strategies designed to improve organizational effectiveness and morale. Today’s dynamic, ever-changing public safety field makes this course a must for all those who accept the call to lead.

• Develop Winning Strategies to Confront Today’s Leadership Challenges

• Establish a Solid Understanding of Exceptional Leadership & Management


• Discover What Effective Leaders Do and How They Sustain Success

• Create a Motivated Workplace that Improves Morale & Performance

• Understanding Commander’s Intent, Unity In Command, Groupthink, Inspect

What You Expect, Don’t Let the Training Tape Run Out, Grit and Passion and

the Leadership Test

• Performance Theory, Coaching, Feedback, and Confronting Undesirable

Employee and Supervisor Behavior

• Fundamentals of Management, Supervision & Leadership

• Build and Maintain Professional Ethics Throughout the Work Environment

About the instructor:

Harry P. Dolan is a 32-year police veteran who brings 25 years of public safety executive experience to his courses. He retired in October 2012 as Chief of Police of the Raleigh Police Department and is now the CEO of Dolan Consulting Group LLC, anorganization of public policy experts who address issues related to public service provision organizations, such as law enforcement agencies, corrections agencies, fire departments, emergency medical services, hospitals, and school districts.

November 10, 2020, 8:00am – 5:00pm

Cost: Free
Hours: 8



Chief Harry P. Dolan

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


x, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 29420

Register Now

November 3, 2020

There are 19 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

I need to cancel