6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Pushing the Mower and Dumping the Baggage: Cultivating Employee Health & Wellness Through Leadership

From The Healthy Dispatcher:

It has become widely accepted that PSAP and Dispatch Centers are breeding grounds for burnout, PTSD, low job satisfaction, high employee turnover, poor morale, and low numbers of qualified applicants. This class drills down to the square roots causing this occupational cancer. It also articulates proven measures used to treat and combat this disease that is plaguing Telecommunicators worldwide. Be prepared to have decades of status quo and complacency challenged. This issue is an epidemic impacting the 911 system with dire consequences. The class was designed to equip participants with strategies and tactics to combat the demons afflicting the professional work force of Emergency Communications and Public Safety.

In this training class, participants learn from evidence-based studies to:

-Identify and target the hazards afflicting the 911 work force

-Case studies of the “status quo” ramifications

-How to remove the stigma of Employee Assistance

-Incorporate tangible success in improving Employee Health & Wellness

About the Instructor:

Captain Jeremy Hill has served in a First Responder capacity since 1999.  He currently serves as Co-Manager of the consolidated 911 center in Amarillo, TX.  Under his direction, staffing has rebounded from a 40% deficit to a 100% fully staffed roster. Working through the ranks of the Amarillo Fire Department (AFD), Captain Hill performed duties in the communications center as a Dispatcher and Call Taker.  As a Lieutenant he oversaw the transition from a uniformed dispatch center to a civilianized center.

Captain Hill also leads the Critical Incident Stress Management team at his 911 center and at the Regional level.  Employee health and wellness are core values he champions at all times. From massage chairs, decompression rooms to therapy birds, he isn’t afraid to challenge the status quo of “we’ve always done it that way”.

March 9, 2020, 8:00am – 5:00pm

Cost: Free
Hours: 8



Capt. Jeremy Hill

Special Instructions:

When space allows, we can open the class up for outside agencies to attend for a fee of $165.00. Non-member agencies may contact Veronica Neal at 512-916-6097 for availability.

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right (you’ll have to be let in this door). Follow instructions on signage. If there is no sign, use the phone on the wall to dial ext. 6004 for entry and/or further instructions. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 27515

Register Now

March 2, 2020

There are 20 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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