6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Close

Survive & Thrive: Comprehensive Stress Resilience Training

*This class is a live, virtual training being offered online*

From The 9-1-1 Training Institute:

What you’ll gain:

  •  Fascinating and empowering new insights to master acute, traumatic, and chronic stress, Compassion Fatigue AND The Sleep/Stress Dynamic
  • Extraordinary conversation with your 9-1-1 peers about the life you share and how to make it better for everyone’s sake • Personal skills and tools you can build into your daily life to prevent and manage these negative stress impacts
  • "In-the-moment” strategies to manage your distress (and the caller's!) during 9-1-1 calls ranging from the most annoying to most potentially traumatic
  • A fresh and more encouraging Big Picture of your profession and a personal game plan for you as a person and professional to live and enjoy your life to the fullest

You’ll also discover tools to build great 9-1-1 relationships: 

  • Recognize and the Stress-driven Toxic Relationship Dynamics that drive workplace conflict, damage morale, and poison relationships 
  • Learn how to conquer these toxic dynamics to create a 9-1-1 Culture of Respect by using keys to healthy team functioning
  • Apply new skills and insights to help you shape healthier relationships in your PSAP and at home

About the Instructor:

Jim Marshall, M.A., L.L.P., is the Director of the 911 Training Institute and a leading voice in the 9-1-1 industry for dispatcher wellness. He has been a licensed mental health professional for over 30 years. Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.

Date/Time:
March 12, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8

Topic:

Audience:

Instructor:
Jim Marshall

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".

Location:

ONLINE
x
x, Texas 0

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:
8

Course ID: 30090

Register Now

Deadline:
March 5, 2021

There are 25 seats remaining

Print this page

Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

I need to cancel