6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


Team Dynamics & Supervision

Teams are made up of individuals, all of whom have unique and separate talents, values, perspectives and goals.  These differences often make both team functioning and team leadership challenging.  As a precursor, this workshop will employ an individual assessment and a team assessment in order to provide data to address these differences.  

NOTE: Before the start of class, each student will be provided with a link to take a DISC assesment, and to disseminate to 6 employees to compile a personalized team assesment


  • Increase each individual’s awareness of their communication style and the impact they have on others.
  • Improve team synergy including the acceptance of differences.
  • From team data, give supervisors and managers the ability to effectively lead these complex 911 units.

Learning Outcomes

All participants will leave with:

  • A deeper knowledge of why people do what they do.
  • An understanding of how unconscious goals affect behavior, motivation, interactional style, and leadership style.
  • An understanding of how to facilitate an environment that motivates everyone.
  • An understanding of how to help different styles work together as team members.
  • An understanding of the “challenges” of each style and how to create job fit.
  • A plan for addressing personality style differences in their work environment and for communicating with people no matter their style.
  • A better ability to hold others accountable.
  • An improved ability to have crucial conversations.



  • Pre-assessment [prior to class] (10-12 minutes)
  • Sociometry (in-class group exercise)
  • Explanation of assessment results
  • Understanding personal style
  • Personality challenges in leadership
  • Pressure reactions
  • How to adjust style in order to improve communication
  • Crucial conversations
  • Practice scenarios for relationship development and communication


About the Instructor:

Dr. Riley Harvill is a leading expert in international training and development, with over twenty-seven years of experience working with Fortune 500 companies and municipalities in the areas of leadership, communications, executive coaching, team building, and talent management strategies. He was an associate professor of counselor education at the University of North Texas for 14 years as director of clinical studies.  He also served on the faculty at Louisiana State University and the University of Hong Kong (from 1989-1990) where he taught in residence and on outreach throughout Asia. He has published extensively, and one of his books has been translated into five languages and has been a top-selling textbook in its field for the past twenty-four years.

May 6, 2020, 8:00am –
May 7, 2020, 5:00pm

Cost: Free
Hours: 16



Dr. Riley Harvill

Special Instructions:

When space allows, we can open the class up for outside agencies to attend for a fee of $875.00. Non-member agencies may contact Veronica Neal at 512-916-6097 for availability.

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Entry to the building: Come in through the Capital Area Council of Governments Training Center entrance (under metal awning – this door is unlocked) and then take the second door on the right (you’ll have to be let in this door). Follow instructions on signage. If there is no sign, use the phone on the wall to dial ext. 6004 for entry and/or further instructions. 

Attendee must bring their PID # to receive TCOLE credit for courses taken at CAPCOG. No meals provided with this training. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 27820

Register Now

April 29, 2020

There are 18 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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