6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


The Power of 9-1-1 Peer Support

*This class is a live, virtual training being offered online*

From The 9-1-1 Training Institute:

No one ‘gets’ the life of the 9-1-1 Pro like a 9-1-1 Pro. When the combo of stress from work and home piles up, even the best and most seasoned dispatchers can struggle. And more and more of our PSAPs have experienced major traumatic experiences they just didn’t know how to face. But what happens when you, as a PSAP family, are prepared to come alongside each other as you travel through these hardships? You can prevent burnout, improve morale, and help your peers feel encouraged and desire to stay on board. Who knows—you might even help save a fellow 9-1-1 Pro’s life! ….Now you know The Power of Peer Support!

Here’s what you’ll experience in this unique course:

  • Learn the importance and power of 911 Peer Support for the dispatcher and the center's daily life together
  • Discover how practicing Peer Support can decrease toxic, draining gossip and boost more positive energy in the comm center
  • Get equipped to come alongside peers so they will feel truly heard and respected
  • Gain psychological knowledge and personal readiness to offer peer support
  • Understand the benefits & limitations of lay peer support, what it is and what it is not
  • Clarify the critical importance of confidentiality and how to honor it in complicated situations Learn when & how to refer and guide peers to professional assistance

About the Instructor:

Jim Marshall, M.A., L.L.P., is the Director of the 911 Training Institute and a leading voice in the 9-1-1 industry for dispatcher wellness. He has been a licensed mental health professional for over 30 years. Jim is co-editor of The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. Jim's courses, presentations, pilot projects, and published works equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health and performance as people and organizations in the evolving 9-1-1 center.

November 19, 2020, 8:00am – 5:00pm

Cost: Free
Hours: 8



Jim Marshall

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


x, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 29454

Register Now

November 12, 2020

There are 22 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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