6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


The Remarkable Communicator

*This class is a live, virtual training being offered online*

This training will be a practical, how-to overview covering interaction tendencies, and ways to improve communication.

  • Discovering three foundational elements that impact effective communication
  • Understanding how to use the DISC Model to be more influential in working with others
  • Applying a communication strategy to maintain self-control while de-escalating and improving interactions
  • Distinguishing passive / aggressive communication vs. assertiveness for effective interaction
  • Priority issues that build or erode trust

About the Instructor: With over 20 years of executive coaching, speaking, and real-life business experience, Carl Smith's passion lies in developing people to realize their capacity and potential to succeed. Through facilitating programs of encouragement, self-discovery, and “showing up to be your best,” he believes the possibilities are endless. He helps individuals develop the personal belief and commitment that builds trust and propels organizations and people to excel and grow.

Smith has worked throughout North America and Europe, coaching and training business owners, C-suite executives, and upper and mid-level managers, promoting best practices in inspirational leadership, collaboration, and effective communication and coaching.

In his role as a Master Trainer, Smith applies the DISC model of human behavior, to help others understand the integral process when people interact, collaborate, and execute for greater success. He also coaches clients to experience better results through taking personal ownership and accountability, resulting in better relationships and maximum results.

Course description provided by The Kevin Ikenberry Group.

February 11, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8



Carl Smith

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments. When space is reserved for a 9-1-1 training class offered by CAPCOG, students, or the supervisor who made the reservation, must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


Capital Area Council of Governments - Cedar Room
6800 Burleson Road
Building 310, CAPCOG Training Center
Austin, Texas 78744

For Questions:
Contact Veronica Neal at 512-916-6097 or vneal@capcog.org

Continuing Education Credits:

Course ID: 27430

Register Now

February 4, 2021

There are 22 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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