Preventing Telecommunicator Tunnel Vision
In this workshop, participants identify and discuss common problem areas that our telecommunicators experience in the performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team members succeed.
Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your call takers performing at their very best.
Date/Time:
July 14, 2022, 8:00am – 5:00pm
Cost:
Free
Hours: 8
Topic:
Audience:
Instructor:
NENA Instructor
Special Instructions:
Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.
CAPCOG provides training for the Public Safety Answering Points (PSAPs) in our region at no cost to 9-1-1 telecommunicators and their departments.
When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the "no show".
Location:
ONLINEx
x, Texas 0
For Questions:
Contact Pamela Frisk at pfrisk@capcog.org or 512-916-6097
Continuing Education Credits:
8
Course ID: 33071
Deadline:
July 8, 2022
Cancel Registration
CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.
"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.