6800 Burleson Road
Building 310, Suite 165
Austin, TX 78744

T:  (512) 916-6000
F: (512) 916-6001


When It’s Your Own

*This class is a live, virtual training being offered online*

Public Safety communicators cradle the community, as well as their center field responder families. If you work long enough in public safety, you will encounter a "When It's Your Own" moment and potentially many. The ability to move through it, get the job done and recover in the aftermath is decided long before the event. What mental preparations have staff made in advance for a worse case scenario, too close event? Survival as an individual and team are reliant in part on preparation ahead of time with individual training, a known notification process, organized resources and planned outcome. A planned outcome means deciding ahead of time that your team will survive even the worse. This course is appropriate for all roles in the center and is especially effective if multiple members of a 911 staff attend. Direct and impactful, we will train on line-of-duty injury and death within a center and extending to field families. Also included will be exposure on how to manage receiving or dispatching calls involving loved ones, friends, neighbors, and known community members. Instructors will use specific examples and there will be guest 911 lecturers relating their own experiences and how they navigated. Additionally, students will be provided with trauma clinician insight and a pathway to surviving "When It's Your Own". Managers or directors in attendance will be trained on how to update or create center procedures for handling the most life-changing traumas.

October 6, 2021, 8:00am – 5:00pm

Cost: Free
Hours: 8



Tracy Ertl

Special Instructions:

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

This class is being offered for free to any 9-1-1 professional in Texas.

When space is reserved for a 9-1-1 training class offered by CAPCOG students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class or payment for the class will be invoiced to the appropriate agency for the "no show".


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For Questions:
Contact Lisa Ybarra @ 512-916-6097 or lybarra@capcog.org

Continuing Education Credits:

Course ID: 31636

Register Now

October 1, 2021

There are 16 seats remaining

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Cancel Registration

CAPCOG reserves the right to cancel a class that does not meet the minimum number of registered attendees at least seven business days before the class start date. In those circumstances, CAPCOG will provide a full refund. Students who wish to cancel their registration must cancel online or notify CAPCOG in writing (via email or fax) at least seven business days prior to the course date in order to receive a refund. There will be a $10 administrative fee for processing the refund.

"No shows" and student cancellations made less than seven business days prior to the start of class may be charged the full course fee. Partial attendance will not be permitted for any of the courses.

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