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  • Guest
     June 6, 2023 - June 7, 2023
     8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States


Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

Mass shootings attacks are becoming all too common. Agencies big and small have had active assailant incidents. While no amount of training could truly prepare a ECP for the overwhelming events of a true active assailant incident, this training will help the ECP understand the importance of moving through each call, gathering pertinent information, and recognizing hazards for responders, callers, and bystanders.

Several terrorist active shooter incidents have occurred in the past three years. ECPs must be able to recognize a terrorist active shooting incident from a typical active assailant incident. This course will focus on several mass casualty shootings.

Instructor:  Tina started her career with 9-1-1 in 1996 in Plano, Texas. Throughout childhood, Tina wanted to be a teacher. Sitting in classroom training on the first day of 9-1-1 training, she made a goal. The goal was to be the person who teaches 9-1- 1 Emergency Communication Professionals (ECPs). Tina is extremely passionate about the 9-1-1 profession and advocates for ECPs in many ways. Tina is the Past-President of the Texas 9-1-1 Trainer (TNT) group and has been involved with the group for over 15 years. Tina founded the National 9-1-1 Trainer Forum, holding a yearly conference for 9- 1-1 trainers from around the nation. Tina is also involved with APCO International Committees and has published numerous articles in the APCO Magazine. Tina firmly believes in the recognition of ECPs and pushes the topic every chance she gets. Recently Tina launched an online training site, intending to provide relevant, quality, low-cost training for ECPs around the United States.

Since 1996, Tina has worked as a 9-1-1 dispatcher, call-taker, and trainer for large and small cities alike. She also has experience working as a ECP at an International Airport and a 4-year college. Tina currently works in an Emergency Communications Center (ECC), dispatching police and fire, to ensure her skills are up-to-date.

Tina has provided classroom training for the majority of her career. Additionally, Tina has presented at National and State conferences throughout the US. In addition to working in an ECC, Tina currently trains an average of 650 hours per year.


  • NENA Emergency Number Professional (ENP)
  • APCO Registered Public Safety Leader (RPL)
  • Master Telecommunicator License
  • Advanced TCOLE Instructor
  • Texas DPS TCIC/TLETS Instructor
  • Instructor for National Center for Missing and Exploited Children course for ECPs

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk, CAPCOG 9-1-1 senior training & public education specialist.