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  • Guest
     August 22, 2023 - August 23, 2023
     8:00 am - 5:00 pm

Lakeway Police Department

Venue Address:
1941 Lohman's Crossing Rd, Lakeway, Texas, 78734, United States

Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called “emotional first aid”. This program is designed to teach participants the fundamentals of, and a specific protocol for, individual crisis intervention. This course is designed for anyone who desires to increase their knowledge of individual (one-on-one) crisis intervention techniques in the fields of Business & Industry, Crisis Intervention, Disaster Response, Education, Emergency Services, Employee Assistance, Healthcare, Homeland Security, Mental Health, Military, Spiritual Care, and Traumatic Stress.

Program Highlights:

  • Psychological crisis and psychological crisis intervention
  • Resistance, resiliency, recovery continuum
  • Critical incident stress management
  • Evidence-based practice
  • Basic crisis communication techniques
  • Common psychological and behavioral crisis reactions
  • Putative and empirically-derived mechanisms
  • SAFER-Revised model
  • Suicide intervention
  • Risks of iatrogenic “harm”


Shari L. Forward with Forward Blueline Ventures provides First Responder Training with an unbiased focus on scientific realities helping first responders in todays emotionally charged atmosphere. Teaching proven methods and models ensure maximum response options and minimal emotional or physical escalation, while supporting mental health and well-being of the
first responder.

• Over 35 years law enforcement
• Retired Captain (Investigation, Patrol and Administrative Division), Commander SWAT Crisis/Hostage Negotiation Team
• Team Leader Galveston County Critical Incident Stress Management Team (CISM)
• Volunteer — Southeast Resource Veteran’s Effort (SERVE)
• Gulf Coast Center Local Mental Health Authorities — First Responder Crisis Trainer
• Volunteer — Team Rubicon Well-Being (Wellness) Leader for Southeast Texas Region

Certification and Education:
• Police Academy instructor (25 years)
• Instructor — International Critical Incident Stress Foundation (ICISF) and Crisis Response Care -K-Love Team, CISM Basic Trainer
• Instructor — Force Science Institute – Fundamentals of Realistic De-Escalation Course, Psychological Body Armour – Wellness for Emergency Services, Applied Suicide Intervention Skills                  Training (ASIST), Combined Suicide Intervention Training, Mental Health First Aid – Adults, Hostage/Crisis Negotiation Courses, Effective Communication Skills, Comprehensive Officer                Resilience, Safety, Wellness Training
•Master Certification from Texas Commission on Law Enforcement (TCOLE), TCOLE Instructor and Certified Mental Health Officer
• Special Investigator for Galveston County District Attorney
• BA — Business Administration, Graduate Law Enforcement Management Institute (LEMIT) and Graduate of the DEA Drug Unit Commanders Academy and 217th Session of FBI National

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or [email protected].