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  • Student
     March 7, 2023 - March 24, 2023
     7:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States


Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

CAPCOG’s 80-hour Basic Telecommunicator Licensing Course is broken into three weeks of training to help enrollees pass their TCOLE exam. Class dates are as follows:  10-hour days starting at 7 a.m. March 7, 8, 9, 10, 14, 15, 16, 17, 23 and 24th is test day.

The course is designed to provide the new career Telecommunicator with an understanding of the emergency communications environment, and the core competencies in both emergency and non-emergency situations required by the Commission for licensing.

  • Prior to starting class:  students must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certification.
  • This includes, but is not limited to, courses from the American Heart Association and the American Red Cross. The CPR course must be taken in-person and the student must complete practical scenarios for adult/infant/AED to be certified.
  • The student must present a current and valid certificate to the training provider.


Instructor:  Pamela Frisk

TCOLE Course Number: 1080

TCOLE Training Hours: 80

Special Instructions

To promote a professional environment, CAPCOG requires proper business attire. T-shirts, shorts, capri pants and flip-flops are prohibited. No meals provided with training.

For Questions

Please contact Pamela Frisk, CAPCOG 9-1-1 senior training and public education specialist.