When Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready?  This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed robberies, shootings, homicides, pursuits, your role in responder safety, and child missing calls.

Instructor

Tony Harrison is the creator of the training course and has done extensive research in the training topics.  Tony is the President of The Public Safety Group. He has more than 30 years of public safety communications experience. He has lectured to over 20,000 public safety professionals in more than 150 cities, 48states and 3 countries and has presented at national APCO and NENA conferences.  He holds a BA in Criminal Justice and a MA in Political Science. Tony spent many years with the Oklahoma City Police Department’s Communications Division and was the supervisor on-duty during the bombing of the Murrah Federal Building.  He also holds the distinction of APCO life member & Emergency Number Professional (ENP) from NENA.

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or [email protected].