In this day and age, heart disease, stroke, and diabetes are not discriminatory; however, those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA Dispatchers, for the most part, live very unhealthy lives; we add unnecessary stress on ourselves and create our negative environments. We eat unhealthy foods, drink unhealthy drinks, sit too long and put ourselves at risk for metabolic syndrome. The communications center is a breeding ground for many personality types and low morale. This class will share some life & health-changing education and techniques to reduce unnecessary medical issues, improve working relationships, and improve morale.

Instructor

After 25+ years in Public Safety, Tracy Eldridge has recently launched her own company/podcast, On Scene First, which focuses on educating public safety professionals on must-have technology tools and mental health resources to “save lives on both sides of the call.” She spent many years serving her community in rural Massachusetts, from dispatcher to chief dispatcher. She continues to serve as an on-call firefighter/E.M.T. on her local fire department. She is also one of the lead instructors for their Fire/E.M.S. Explorer post. Over the last ten years, she has enjoyed traveling and training 911 telecommunicators nationwide in her part-time role with The Public Safety Group. Tracy spent four years at RapidSOS. She played a pivotal role in building the world’s first emergency response data platform and successfully delivering device-based locations to 9-1-1 and field responders. She is currently a Co-chair of the NENA Acute Traumatic and Chronic Stress Standard update committee. With a passion for public speaking and mental health, Tracy has also been recognized nationally for her efforts to train and bring awareness to PTSD and public safety through conference training sessions, webinars, and keynote presentations. In 2020, Tracy was proudly named the NG911 Institute “Industry Professional of the Year.”

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Please contact Pamela Frisk, CAPCOG 9-1-1 senior training and public education specialist.