We're sorry, but all tickets sales have ended because the event is expired.
  • Guest
     April 21, 2023 - September 22, 2023
     8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States


Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

The 9-1-1 Supervisor Leadership Academy is a six-month, in-person program that meets one day a month. It is followed by several emails to continue to reinforce the material learned during the first six months.

The Academy addresses fundamental issues of leadership and communication and is designed to assist telecommunication supervisors better understand themselves and their call-taker/dispatcher colleagues as well as senior management. Through this understanding, supervisors can manage their centers more effectively.

The Academy modules consist of

  1. Understanding Fear and Resistance
  2. Improving Emotional Intelligence
  3. Improving Time Management and Stress Management
  4. Fundamentals of Organizational Culture
  5. Transformational Communication
  6. Principles of Leadership

Participants in this program will receive the following books: Overcoming Fear: 50 Lessons on Being Bold and Living the Dream; Emotional Intelligence: 50 Lessons on Knowing Who You’re Dealing With; Time Management: 50 Lessons on Finding Time for What’s Important; Dispatcher Stress: 50 Lessons on Beating the Burnout; Dispatch Supervisor: 50 Lessons on Being a Great Leader; and Public Speaking: 50 Lessons on Presenting Without Losing Your Cool.

Class Dates


  • May 19, 2023
  • June 16, 2023
  • July 14, 2023
  • August 18, 2023
  • September 22, 2023
  • UNK Date TBD


Dr. Joe Serio is founder of The 360° Dispatcher. He has trained thousands of 9-1-1 dispatchers across the United States and Canada on topics such as Positive Interaction with Difficult People, Leadership and Your Legacy, Effective Supervision, and Time Management.

He regularly visits comm centers around the country listening to calls, interviewing supervisors, and talking with call-takers and dispatchers.

Joe is founding publisher of the Get the Nerve series of books and was co-founder of The Healthy Dispatcher. He is the author of more than 10 books on personal development, leadership, and wellness, and co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout.

Joe holds a Ph.D. in Criminal Justice with a focus on Leadership and Organizational Behavior from one of the leading programs in the country.

In his former life, Joe was the only American to work in the Organized Crime Control Department of the Soviet National Police and was director of the Moscow office of the world’s leading corporate investigation and business development firm. He is the author of the critically acclaimed book, Investigating the Russian Mafia, and is author of Vodka, Hookers, and the Russian Mafia: My Life in Moscow.

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk, CAPCOG 9-1-1 Senior Training & Public Education Specialist.