Expired People Driven Leadership: How to Boost Morale and Improve Center Culture

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  • Guest
     May 17, 2023
     8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States

Description:

Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

The best 9-1-1 centers know that the strength of the center’s leadership team defines the culture, how well expectations are communicated, and working conditions for team members. When the
leadership team isn’t working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through interactive exercises and reflective discussion, this training class will give
participants the tools and perspectives to increase trust and foster mutual accountability.

Participants will learn proven strategies to:                                                                                                                                                                                   • Understand and apply the leadership style most conducive to success in the midst of fast-paced change                                                                   • Discuss the importance and application of center Mission; Values; Vision; and Code of Conduct                                                                                 • Define a clear vision forward for your center and career, and map out specific goals to get there

Instructor

Adam Timm is a culture change consultant and training instructor for 9-1-1. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.

Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 300 days a year presenting training classes, conference sessions and consulting across the country.

He is a board-certified stress management consultant and the author of two books, including the #1 bestseller,Stress Is Optional! How to Kick the Habit, and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or [email protected].