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In Region Telecommunicatorsshow details + $0.00 (USD)  
Out of Region Telecommunicatorsshow details + $0.00 (USD)  

  • Guest
    March 28, 2023
    8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States


Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

This session will bring our public safety professionals back to the early days of their careers. In doing so, we will reset their mental and emotional mindset, emphasizing the tremendous responsibility they have when they walk through the door.  We will also discuss the importance of doing the hard work and not just checking the procedural boxes. We will learn the importance of not fearing being sued, but how to avoid being successfully sued, staying connected to the mission, and moving forward to deter complacency from setting in.


After 25-plus years in Public Safety, Tracy Eldridge has recently launched her own company/podcast, On Scene First, which focuses on educating public safety professionals on must-have technology tools and mental health resources to “save lives on both sides of the call.” She spent many years serving her community in rural Massachusetts, from dispatcher to chief dispatcher. She continues to serve as an on-call firefighter/E.M.T. on her local fire department. She is also one of the lead instructors for their Fire/E.M.S. Explorer post. Over the last ten years, she has enjoyed traveling and training 911 telecommunicators nationwide in her part-time role with The Public Safety Group. Tracy spent four years at RapidSOS. She played a pivotal role in building the world’s first emergency response data platform and successfully delivering device-based locations to 9-1-1 and field responders. She is currently a Co-chair of the NENA Acute Traumatic and Chronic Stress Standard update committee. With a passion for public speaking and mental health, Tracy has also been recognized nationally for her efforts to train and bring awareness to PTSD and public safety through conference training sessions, webinars, and keynote presentations. In 2020, Tracy was proudly named the NG911 Institute “Industry Professional of the Year.”

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk, CAPCOG 9-1-1 senior training & public education specialist.