This is a Spanish course designed for dispatchers, 9-1-1 operators, and call-takers.  This course is designed to instruct and develop basic communication skills in Spanish involving key phrases and responses to emergency, fire, police, or medical related calls. It also introduces basic grammar, essential everyday Spanish phrases and Hispanic cultural diversity topics.

The utmost concern is to provide a foundation in the Spanish language that will not only lead to an essential skill for communication operators, but also to the provision of gathering pertinent information for emergency personnel.

Instructor

Karen Zavala started her dispatching career at San Marcos PD in August 2015. She is now the San Marcos 9-1-1 Operations Manager.  Being raised in Laredo, TX Spanish becomes the primary language all around her . In addition, her mother’s side of the family was born in Michoacan and mostly speaks Spanish. Karen was raised learning both English and Spanish at home.  Karen has  obtained her  B.S. in Criminal Justice from Texas State, and is currently working on her Masters from Sul Ross University.

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or [email protected].