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  • Guest
     August 30, 2023
     8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States

Description:

Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

This course was custom-designed by a Mental Health Pro especially for 9-1-1Pros.

It’s a unique opportunity for you to…

  • Gain confidence and stress less as you revitalize your work with callers at risk of suicide
  • Attain powerful new insights about factors driving suicide to help you rehumanize and relate more easily to these callers
  • Boost your effectiveness by learning to build a “LifeBridge” to the person at risk, with three key elements:                                                                                                                                                                                       1. An optimal human connection leading to a Strong Alliance that can help prevent suicide                                                                                                                                                                                       2.The LifeBridges FlexProtocol™–a science-driven tool created by the Institute to help you better assess suicide                                                                                                                                               3.Power to Intervene: bring out the best in yourself and shift from feeling helpless to feeling equipped with high-risk callers as you rally Emergency Mental Health                                                      Dispatching™ skills and strategies.

Through lively, fun interaction with your instructor and colleagues, you’ll also learn how to…

  • Relate to and de-escalate difficult mental states to boost the caller’s ability to cooperate and decrease your stress
  • Reset your heart/brain/body during hot calls to peak perform, protect your health, and sustain your resilience

Instructor

911 Training Institute Instructor

 

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or [email protected].