****  ALL STUDENTS WILL NEED A TLETS ID to attend this class****

TCOLE #4800 Mobile Operator – 8hrs Day 1 

This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile digital terminal (MDT) or laptop computer operators. It also covers information about driver license and vehicle registration. This course requires the TCIC/TLETS Operation Manual Part 1. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis.

TCOLE #4801 Less Than Full Access Operator – 16hrs Day 1 & 2 Only                                                                                                                                                                                                                    This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis. This course is typically required for jailers running CCQ or ECPs who do not enter into NCIC/TCIC.

TCOLE #4802 Full Access Operator – 24Hrs Day 1,2&3                                                                                                                                                                                                                                                  This course is for operators who perform all TCIC/NCIC functions, including inquiry, entry, modification, clearing, canceling, and III functions. It also covers navigation of the databases that are connected to the TLETS system such as administrative messages, driver license, vehicle registration, and instructions regarding proper procedures for broadcasting in the state and nationwide. Operators must receive this training within the first six months of assignment or employment, regardless of whether these duties are performed on a full-time or part-time basis.

Instructor

Tina started her career with 9-1-1 in 1996 in Plano, Texas. Throughout childhood, Tina wanted to be a teacher. Sitting in classroom training on the first day of 9-1-1 training, she made a goal. The goal was to be the person who teaches 9-1- 1 Emergency Communication Professionals (ECPs). Tina is extremely passionate about the 9-1-1 profession and advocates for ECPs in many ways. Tina is the Past-President of the Texas 9-1-1 Trainer (TNT) group and has been involved with the group for over 15 years. Tina founded the National 9-1-1 Trainer Forum, holding a yearly conference for 9- 1-1 trainers from around the nation. Tina is also involved with APCO International Committees and has published numerous articles in the APCO Magazine. Tina firmly believes in the recognition of ECPs and pushes the topic every chance she gets. Recently Tina launched an online training site, intending to provide relevant, quality, low-cost training for ECPs around the United States.

Since 1996, Tina has worked as a 9-1-1 dispatcher, call-taker, and trainer for large and small cities alike. She also has experience working as a ECP at an International Airport and a 4-year college. Tina currently works in an Emergency Communications Center (ECC), dispatching police and fire, to ensure her skills are up-to-date.

Tina has provided classroom training for the majority of her career. Additionally, Tina has presented at National and State conferences throughout the US. In addition to working in an ECC, Tina currently trains an average of 650 hours per year.

Licenses/Certifications:                                                                                                                                                                                                                                                                                                                       NENA Emergency Number Professional (ENP)                                                                                                                                                                                                                                                                       APCO Registered Public Safety Leader (RPL)                                                                                                                                                                                                                                                                         Master Telecommunicator License                                                                                                                                                                                                                                                                                     Advanced TCOLE Instructor                                                                                                                                                                                                                                                                                                         Texas DPS TCIC/TLETS Instructor                                                                                                                                                                                                                                                                                                 Instructor for National Center for Missing and Exploited Children course for ECPs

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or pfrisk@capcog.org.