In this day and age, heart disease, stroke, and diabetes are not discriminatory; however, those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA Dispatchers, for the most part, live very unhealthy lives; we add unnecessary stress on ourselves and create (more…)

Crisis Intervention is NOT psychotherapy; rather, it is a specialized acute emergency mental health intervention which requires specialized training. As physical first aid is to surgery, crisis intervention is to psychotherapy. Thus, crisis intervention is sometimes called “emotional first aid”. This program is designed to teach participants the fundamentals of, and a specific protocol for, (more…)

Designed to present the core elements of a comprehensive, systematic and multi-component crisis intervention curriculum, the Group Crisis Intervention course will prepare participants to understand a wide range of crisis intervention services. Fundamentals of Critical Incident Stress Management (CISM) will be outlined and participants will leave with the knowledge and tools to provide several group (more…)

Throughout the U.S., our 9-1-1 Professionals and field responders are under enormous scrutiny in their management of calls involving folks with mental illness. Our highly acclaimed EMHD model – which is specific to 9-1-1 – is the only one in the nation custom-designed from the ground up by a mental health professional, exclusively to empower (more…)

This course was custom-designed by a Mental Health Pro especially for 9-1-1Pros. It’s a unique opportunity for you to… Gain confidence and stress less as you revitalize your work with callers at risk of suicide Attain powerful new insights about factors driving suicide to help you rehumanize and relate more easily to these callers Boost (more…)

Throughout the U.S., our 9-1-1 Professionals and field responders are under enormous scrutiny in their management of calls involving folks with mental illness. Our highly acclaimed EMHD model – which is specific to 9-1-1 – is the only one in the nation custom-designed from the ground up by a mental health professional, exclusively to empower (more…)

The Communication Bootcamp is an intensive, three-day course open to municipal and county government employees. The course addresses fundamental topics of effective communication including strategies for effective communication, active listening, conflict management and resolution, dealing with negative people, personality types and how to communicate effectively with each, body language, customer service, fundamentals of public speaking, (more…)