Throughout the U.S., our 9-1-1 Professionals and field responders are under enormous scrutiny in their management of calls involving folks with mental illness. Our highly acclaimed EMHD model – which is specific to 9-1-1 – is the only one in the nation custom-designed from the ground up by a mental health professional, exclusively to empower 9-1-1 professionals for optimal
management of these crisis calls.

Certification as an Emergency Mental Health Dispatcher requires successful completion of an intensive three-day training. Yet, 911TI has created this one-day Foundations of EMHD course to equip 9-1-1 Pros with the core EMHD knowledge they need to immediately boost their confidence and performance with at-risk callers.

EMHD….

-Is a new Science-Driven Best Practice that empowers 9-1-1Pros with the knowledge and tools they need for optimal response to callers with mental illness
-Boosts dispatcher ability and confidence in managing these high-risk calls
-Incorporates resilience training to optimize the 9-1-1Pro’s real-time response during high-stress calls
-Avoids “cookie cutter” solutions and allows dispatchers to think creatively using their own unique style with each unique call guided by good science

9-1-1Pros participating in this day of training will…

-Discover the “EMHD MindSet”: a set of key insights about callers-at-risk that fosters strong alliances, better cooperation, and less risk of violence on scene
-Learn the “EMHD SkillSet” to regulate psycho-physiological distress, rally best thinking, help the caller, AND protect dispatcher resilience
-Gain strategies to de-escalate the caller’s Mental States that can fuel worse outcomes
-Get prepared to boost confidence and decrease anxiety relating to high-risk callers

Instructor

911 Training Institute Instructor

Special Instructions

Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.

Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.

CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.

When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.

For Questions

Contact Pamela Frisk at 512-916-6097 or [email protected].