This session will bring our public safety professionals back to the early days of their careers. In doing so, we will reset their mental and emotional mindset, emphasizing the tremendous responsibility they have when they walk through the door.  We will also discuss the importance of doing the hard work and not just checking the procedural boxes. (more…)

The foundation of this session is based on the DISC Model of Human Behavior. Attendees will learn the importance of building better interpersonal relationships through self-awareness and improved communication skills. In addition to the topics listed below, we will discuss the importance of mentoring, developing internal talent, and succession planning. Bottom line: Treat and train (more…)

Are you seeking a course to bring your team closer? Are you looking for a way to encourage creativity and improve communication and collaboration? Perhaps you seek to build trust amongst team members and improve employee morale and confidence. Have you recognized that happy employees work harder, are more engaged, perform at higher levels, build (more…)

Complacency is perhaps the most deadly trait in public safety. There is no such thing as a “routine” call for service. No two situations, shifts, or months are ever the same. Yet, over time handling numerous critical emergencies allows public safety personnel to fall into a false sense of security in the processing of less (more…)

ARC Adult and Pediatric CPR/AED Full Instructor Nation’s Best CPR Instructor Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)

ARC Adult and Pediatric CPR/AED Full Instructor Nation’s Best CPR Instructor Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)

The 9-1-1 Supervisor Leadership Academy is a six-month, in-person program that meets one day a month. It is followed by several emails to continue to reinforce the material learned during the first six months. The Academy addresses fundamental issues of leadership and communication and is designed to assist telecommunication supervisors better understand themselves and their (more…)