Emergency Telecommunicators Courses

  • Telecommunicator
     May 24, 2024
     8:00 am - 5:00 pm
  • Emergency Telecommunicators

One of the essential components of establishing a viable Telecommunicator Emergency Response Taskforce (TERT) program is to identify and train individuals who will be designated as Team Leaders. Under provisions of the APCO/NENA Standards for TERT Deployment, each deployed team should be accompanied by a Team Leader. Required: Minimum of two years as a public (more…)


  • Basic Instructor Class
     June 10, 2024 - June 14, 2024
     8:00 am - 5:00 pm
  • Emergency Telecommunicators, Peace Officers

Event Phone: 512-916-6160

This professional skill development course is for peace officers desiring to earn a TCOLE Instructor Certificate. Students will receive instruction on the theory of the learning process while practicing how to write learning objectives and develop teaching materials and lesson plans. This is an intense, time-consuming course. Students should be prepared for homework. The student (more…)


  • Telecommunicator
     June 20, 2024
     8:00 am - 5:00 pm
  • Emergency Telecommunicators

Terrorism has become a major threat to cities in the United States. The dispatcher and call taker must have an understanding of terrorism and weapons of mass destruction. Being the true first responder, attendees will learn techniques to handle an incident involving biological and chemical incidents. Instructor:  Tony Harrison Special Instructions Dress Code: To promote (more…)


  • Telecommunicator
     June 27, 2024
     8:30 am - 11:30 am
  • Telecommunicator
     June 27, 2024
     1:00 pm - 4:00 pm
  • Emergency Telecommunicators

ARC Adult and Pediatric CPR/AED Full Instructor Queen of Hearts CPR Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)


  • Telecommunicator
     July 11, 2024
     8:30 am - 11:30 am
  •  July 11, 2024
     1:00 pm - 4:00 pm
  • Emergency Telecommunicators

ARC Adult and Pediatric CPR/AED Full Instructor Queen of Hearts CPR Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)


  • Telecommunicator
     July 16, 2024 - July 18, 2024
     8:00 am - 5:00 pm
  • Emergency Telecommunicators

Course Information: In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for (more…)


  • Telecommunicator
     August 1, 2024
     8:00 am - 5:00 pm
  • Emergency Telecommunicators

Course Information: It’s not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center. (more…)


  • Telecommunicator
     August 8, 2024
     8:30 am - 11:30 am
  • Telecommunicator
     August 8, 2024
     1:00 pm - 4:00 pm
  • Emergency Telecommunicators

ARC Adult and Pediatric CPR/AED Full Instructor Queen of Hearts CPR Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)


  • Student
     August 12, 2024 - August 28, 2024
     7:00 am - 4:00 pm
  • Emergency Telecommunicators

**Please bring a laptop, iPad or notebook to class** This Basic Telecommunicator Licensing Course is two weeks of training, a study day and a test day. Class dates are as follows:  8-hour days starting at 7 a.m. and ending at 4:00 p.m. August 12th-16th, August 19th-23rd, August 27th will be study day and August 28th will (more…)


  • Basic Instructor Class
     August 12, 2024 - August 15, 2024
     8:00 am - 5:00 pm
  • Emergency Telecommunicators, Peace Officers

This professional skill development course is for peace officers, telecommunicators, and jailers desiring to earn a TCOLE Instructor Certificate. Students will receive instruction on the theory of the learning process while practicing how to write learning objectives and develop teaching materials and lesson plans. This is an intense, time- consuming course. Students should be prepared (more…)