Emergency Telecommunicators Courses
Upcoming Events
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Student
March 7, 2023 - March 24, 2023
7:00 am - 5:00 pm
- Emergency Telecommunicators
CAPCOG’s 80-hour Basic Telecommunicator Licensing Course is broken into three weeks of training to help enrollees pass their TCOLE exam. Class dates are as follows: 10-hour days starting at 7 a.m. March 7, 8, 9, 10, 14, 15, 16, 17, 23 and 24th is test day. The course is designed to provide the new career (more…)
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Guest
March 20, 2023 - March 22, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators, Homeland Security, Peace Officers
**** ALL STUDENTS WILL NEED A TLETS ID to attend this class**** **** ALL STUDENTS are asked to bring a laptop to class**** TCOLE #4800 Mobile Operator – 8hrs Day 1 This course is for operators who perform TCIC/NCIC functions at any level lower than full access. Generally, this pertains to inquiry only, including mobile (more…)
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Guest
March 28, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators
This session will bring our public safety professionals back to the early days of their careers. In doing so, we will reset their mental and emotional mindset, emphasizing the tremendous responsibility they have when they walk through the door. We will also discuss the importance of doing the hard work and not just checking the procedural boxes. (more…)
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Guest
March 29, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators
The foundation of this session is based on the DISC Model of Human Behavior. Attendees will learn the importance of building better interpersonal relationships through self-awareness and improved communication skills. In addition to the topics listed below, we will discuss the importance of mentoring, developing internal talent, and succession planning. Bottom line: Treat and train (more…)
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Guest
March 30, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators
Are you seeking a course to bring your team closer? Are you looking for a way to encourage creativity and improve communication and collaboration? Perhaps you seek to build trust amongst team members and improve employee morale and confidence. Have you recognized that happy employees work harder, are more engaged, perform at higher levels, build (more…)
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Guest
March 31, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators
Complacency is perhaps the most deadly trait in public safety. There is no such thing as a “routine” call for service. No two situations, shifts, or months are ever the same. Yet, over time handling numerous critical emergencies allows public safety personnel to fall into a false sense of security in the processing of less (more…)
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Guest
April 13, 2023
8:30 am - 11:30 am
- Emergency Telecommunicators
ARC Adult and Pediatric CPR/AED Full Instructor Nation’s Best CPR Instructor Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)
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Guest
April 13, 2023
1:00 pm - 4:00 pm
- Emergency Telecommunicators
ARC Adult and Pediatric CPR/AED Full Instructor Nation’s Best CPR Instructor Special Instructions Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited. Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG. CAPCOG provides training for the Emergency Communication Centers (ECC) in (more…)
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Guest
April 21, 2023 - September 22, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators
The 9-1-1 Supervisor Leadership Academy is a six-month, in-person program that meets one day a month. It is followed by several emails to continue to reinforce the material learned during the first six months. The Academy addresses fundamental issues of leadership and communication and is designed to assist telecommunication supervisors better understand themselves and their (more…)
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Guest
April 25, 2023 - April 27, 2023
8:00 am - 5:00 pm
- Emergency Telecommunicators, Homeland Security, Peace Officers
This is a Spanish course designed for dispatchers, 9-1-1 operators, and call-takers. This course is designed to instruct and develop basic communication skills in Spanish involving key phrases and responses to emergency, fire, police, or medical related calls. It also introduces basic grammar, essential everyday Spanish phrases and Hispanic cultural diversity topics. The utmost concern (more…)