-
Telecommunicator
July 16, 2024 - July 18, 2024
8:00 am - 5:00 pm
- Emergency Telecommunicators
Hays County Public Safety Building
Venue Address:
Course Information:
In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates.
The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success.
This is a 3-day course.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.
Instructor: NENA
Special Instructions
Dress Code: To promote a professional training environment, CAPCOG requires proper professional attire. T-shirts, shorts, leggings, and flip-flops are prohibited.
Attendee must provide their PID # to receive TCOLE credit for courses taken through CAPCOG.
CAPCOG provides training for the Emergency Communication Centers (ECC) in our region at no cost to 9-1-1 telecommunicators and their departments.
When space is reserved for a 9-1-1 training class offered by CAPCOG, students or the supervisor who made the reservation must cancel such reservation at least two business days prior to start of the class. If not, payment for the class will be invoiced to the appropriate agency for the “no show”.
For Questions
