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In Region Telecommunicators Onlyshow details + $0.00 USD  

  • Telecommunicator
     May 23, 2024
     8:00 am - 5:00 pm

Capital Area Council of Governments - Cedar Training Room

Venue Phone: 512-916-6000

Venue Website:

Venue Address:
6800 Burleson Road, Building 310, CAPCOG Training Center, Austin, Texas, 78744, United States


Enter the classroom through the CAPCOG training entrance. This entrance is located under the metal awning near the main parking lot.

Walk down the long hallway to the room.  Signs will be posted to help with direction.

This basic TERT training course is designed to train experienced 9-1-1 telecommunicators in one Public Safety Answering Point (PSAP) to assist another temporary, alternate, or permanent PSAP when assistance is needed.


  • Minimum of two years as a public safety telecommunicator
  • Must be currently employed with a 9-1-1 public safety agency:
    • Police Department
    • Sheriff’s Office
    • Fire dispatch services
    • EMS dispatch services
  • Required licensing or certifications:
    • Licensed 9-1-1 telecommunicator
      • Through the Texas Commission on Law Enforcement (TCOLE)
    • Fire certification (if applicable)
    • EMD/medical certification (if applicable)
  • NIMS ICS 100, 200 and 700


  • NCIC/TCIC Full Access operator
  • Critical Incident Stress Management: Group and Peer
  • Intermediate Spanish for Telecommunicators
  • Crisis Communications course
  • Hazardous Materials Awareness
  • NIMS ICS 300 and 400

Meet your Instructor:  Jason Smith, ENP

Jason Smith, ENP is the 9-1-1 Operations Manager for the North Central Texas Emergency Communications District and has 24 years of service in 9-1-1 public safety. Jason oversees the NCT9-1-1 Operations team which is responsible for monitoring and compliance, public education, communications, and training for over 40 Emergency Communication Centers (ECCs). Jason holds his Texas Commission on Law Enforcement Master Telecommunicator license, is a past President for Texas NENA, and is the current Texas Telecommunicator Emergency Response Taskforce state coordinator. Jason has been a member of the TX TERT state program for 15 years, has deployed once, and has overseen operations to three of the five TX TERT deployments.